Refund policy

To start a refund and/or return, you can contact us at marleezkoffee@outlook.com. We will assist you on resolving this matter. 

On all other products, and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will Not be accepted. 

On refunds pertaining to coffee or teas, we will give you the option to replace the coffee/tea, give you store credit, or a refund. 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return/refund, please contact us at marleezkoffee@outlook.com.

You can always contact us for any refund/return questions at marleezkoffee@outlook.com. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
On products (except coffee/tea); The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.